What should I do if there is an issue with the luggage received?

Please let us know and the related team will respond within 12H.

How do I set the code when I first get it?

1. Turn the dials to the correct combination. (The original code: 0-0-0)

2. Press down the button with a pen, set the new combination (e.g.: 8-8-8), then pull the square part.

3. Lock the case again, and now you can open the lock with the new code.

How to use the charging port outside the luggage?

1. Open the front pocket and get the cable inside.

2. Charge with a power bank. (The USB input only works for USB output, the USB-C input only works for USB-C output)

3. Open the outside port, connect it with a cable, and connect it to your phone.

Why wasn’t a key included with the luggage I received?

LUGGEX luggage features a convenient TSA lock, allowing you to secure your suitcase with a PIN code.

Please note that we do not provide a key for this lock, as keys for customs locks are exclusively for official use by customs officials.

Why is there no zipper pull on the interior liner zipper of the suitcase?

The absence of zipper pulls on the interior of the luggage is a deliberate design choice.

This is to prevent any potential scratching or damage to your item.